Second Opinion Physician Web Privacy Statement

Second Opinion Physician (“SOP”), is a clinical laboratory that fully embraces genomic and molecular testing and has pioneered new diagnostic technologies. Second Opinion Physician is committed to protecting the privacy of every person who visits the Second Opinion Physician website so that each person will feel free to gather information, make inquiries/comments, and/or perform bill payment functions on our site. As part of Second Opinion Physician’s effort to protect the privacy of your personal information while visiting the Second Opinion Physician site, we created this web privacy statement to inform you of the privacy standards used to ensure the security and confidentiality of your information. The following information details how Second Opinion Physician uses information that you provide to us via the Second Opinion Physician website and answers commonly asked questions regarding the privacy of your individual information.

What personal information does Second Opinion Physician collect?

Second Opinion Physician does not ask you to provide personal health care information to us through our general website.* We obtain personally identifying information about you only if you voluntarily choose to provide such information via correspondence with Second Opinion Physician. Feedback forms used in Second Opinion Physician correspondence specifically request that you not include personal information such as user names, passwords, social security numbers, and private health information. Correspondence conducted via Second Opinion Physician feedback forms is stored on a third-party server and then downloaded by Second Opinion Physician personnel.

* If you are a user of Second Opinion Physician Beacon: Patient; Beacon LBS; Appointment Scheduling; or other specific Second Opinion Physician programs, you may be asked to provide personal information through those applications. In addition to the general applicability of this Web Privacy Statement to those products, use of those applications and any information collected there through, are governed by specific end user agreements, as well as Second Opinion Physician’s Notice of Privacy Practices relating to use and disclosure of individually identifiable health information.

Various Second Opinion Physician webpages and programs give users the option to make electronic payment for services. Information from these bill payment links do not display or transmit any personal health care information about you or from your account. Second Opinion Physician utilizes the services of ACI, an independent third party in processing payment information.

How does Second Opinion Physician protect the security of your information?

Financial information and payment data, including credit card numbers, that you provide to us via the Second Opinion Physician internet bill payment link is encrypted by using secure socket layer (SSL) encryption technology, which employs a 128-bit encryption system. This information may be accessed only by Second Opinion Physician employees who maintain password and job-required access rights, and third party vendors who support Second Opinion Physician’s billing operations. Additionally, Second Opinion Physician maintains all personal patient data within the Second Opinion Physician information system (IS) firewalls that operate on separate Second Opinion Physician mainframes/servers. The general public may not access these mainframes/servers.


Second Opinion Physician tracks visitors to our website by collecting data elements called cookies. Cookies collected from the Second Opinion Physician website are used to (1) enable certain functions and tools on this website, (2) assist in the navigation of the website, (3) Track resources and data used on this site, and (4) remember computer settings. Second Opinion Physician also collects other forms of non-personal information, such as browsers used to access our website, search terms used to find the website, and traffic referrals and links to our website. Cookies are not permanently maintained within our tracking system. You may prevent your computer from accepting cookies by modifying the properties on your web browser; however, stopping your computer from accepting cookies may limit your web browser’s functionality on the Second Opinion Physician website.

Second Opinion Physician uses the services of Google Analytics software to analyze traffic to the various Second Opinion Physician webpages. Neither of these programs creates individual profiles for visitors, nor does Second Opinion Physician collect any personally identifying information using these services. Data collected regarding site usage is compiled in aggregate to improve the performance of the site. If you do not wish your information to be included in this aggregated data through Google Analytics, you can download and install Google’s “Google Analytics Opt-out Browser Add-on” available here (link is external). If you do not wish your information to be included in this aggregated data through Google Analytics modify the properties on your web browser to prevent your computer from accepting cookies, as described above.

Internal Uses

We may use your personal information within Second Opinion Physician (1) to provide you with the services and products you request, (2) to assist with your questions about our services, billing, payment methods or use of our website, (3) to process or collect payments made in connection with our services to you, (4) to evaluate our services and products and to conduct customer surveys, and (5) to communicate to you about new services and products that may be of interest to you. For example, we may send you a post card announcing a new opening of a Second Opinion Physician facility or a new tool or third-party service available on our website. 

Privacy Choices

When you register online for one of our services, you may be given the option of receiving periodic informational/promotional mail or email from Second Opinion Physician. You choose whether or not to receive correspondence when you provide this information or by changing your preferences within your registration profile or by following the instructions provided in the email at any time.

Disclosure of Personal Information to Third Parties

We will not give, sell, rent, loan or otherwise disclose any personal information to any third party, unless (1) you have authorized us to do so, (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process, and/or (3) it is necessary to do so in order to protect and defend the rights or property of this website. For example, with your consent, we may disclose your personal information to a third-party vendor that we engage to mail your test results to you. We contractually require such third-party vendors and contractors to comply with strict standards regarding security and confidentiality.

We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal identifiable information about our users.

Internet Links

As a convenience to our site visitors, the Second Opinion Physician website may contain links to a number of sites that may provide useful information. Links contained on the Second Opinion Physician website that transfer you to a non-Second Opinion Physician site are not maintained by Second Opinion Physician and may contain different information and/or different privacy policies from those of our Company. You may review the privacy policies of these websites and/or receive specific information regarding that site’s privacy policies and procedures after leaving the Second Opinion Physician site. Second Opinion Physician is not responsible for the content or privacy practices of a non-Second Opinion Physician website. Second Opinion Physician does not control, or have any input into, whether our business partners or internet-linked sites use or accept cookies on their sites.

Changes to this Web Privacy Statement

Second Opinion Physician may alter or make changes to this Web Privacy Statement from time to time when developments occur and/or technology improvements are implemented. When changes are made, we will update our privacy policy and notices. Please review this page periodically to ensure that you are aware of any such updates.

Your Consent

By visiting and using the Second Opinion Physician website, you are giving your consent to the terms outlined in this Second Opinion Physician Web Privacy Statement.

Children’s Access

Second Opinion Physician is committed to the protection of children’s privacy, security, and safety. Our websites are created for an adult audience and are not designed or intended to attract children in any way. We do not knowingly solicit, collect, or accept any information from children on this website.

How to Contact Us

Second Opinion Physician welcomes feedback and questions regarding our Web Privacy Statement. If you need further information or have questions regarding this document, please send an email

Policy last updated on : 05/05/2017